GET IN TOUCH
We’re Here to Help Your Card Collecting Journey
Have questions about a scan, feedback on pricing accuracy, or a feature request? Connect directly with our team.
General Support
Need help with your app account, scanner viewfinder, or collection binders?
support@cardidentifier.appRecognition Feedback
Found a card our neural scanner couldn’t identify or misclassified? Let us know.
Report a Scan Error →Request a Card Set
Want us to add an upcoming release, vintage checklist, or niche card game?
Submit Set Request →Partnerships & Press
For hobby shops, card shows, content creators, and media inquiries.
Partner With Us →Send Us a Message
Fill out the form below and our team will get back to you promptly.
Direct Email Support
Prefer emailing us directly from your personal inbox? Drop us a note anytime:
support@cardidentifier.app Community Checklist Suggestions
Help us expand support for international sets, vintage releases, and regional parallels. Send checklist spreadsheets or links to our database curator team.
Submit Checklist Data →Need Instant Answers?
Check our in-depth collector guides covering pricing checker tools, PSA grading inspection, and card scanner tips.
Browse Card Value Guides →COMMON QUESTIONS
Frequently Asked Questions
Common Questions
Common Questions
How quickly does Card Identifier support respond?
Our collector support team typically responds to inquiries within 24 to 48 business hours. For scan correction reports, our machine learning pipeline continuously reviews flagged images to improve model accuracy.
What should I do if the scanner cannot identify my card?
Make sure your card is well-lit without heavy glare or sleeve reflections. Position the card flat against a neutral background. If it still fails, use the form below to report the set and card number so we can train our models on that specific release.
Where do you source card market values?
Our pricing engine aggregates verified, completed transactions from public auction houses, major secondary marketplaces, and verified collector sales. We filter out unpaid bids and outlier auctions to deliver realistic price ranges.
How do I request account deletion or data export?
You can export your saved collection directly to CSV within the Card Identifier mobile app settings. For full account and scan history deletion, simply submit a request using this contact form or email support@cardidentifier.app.
Ready to research a card?
Take Card Identifier With You
Download the Card Identifier mobile app on iOS and Android to instantly scan sports cards, Pokémon, Magic: The Gathering, and more.
